F

Head of Services - Support and Managed

Flagship Facility Services, Inc.
Full-time
On-site
United States
Our mission at Flagship Lab Services is to provide ongoing quality service and support to sustain innovation in the biotechnology industry. Our team consist of service professionals who have the drive, knowledge and proficiency to support our company to move forward with its goals.
This is an opportunity to grow your field service career in an innovative, team-oriented environment. Our exclusive best-in-class service training and relationship-based service process enables you to build lifelong relationships and a rewarding, long-term career.
We are looking for ONE (1) Full-Time Equipment services Manager. This full-time position requires you to perform on-site calibration, validations, preventative maintenance and repairs in-house or at our client facilities . The candidate will use their troubleshooting, repair and calibration knowledge to complete the service and strive for total client satisfaction. Flagship Lab Services will provide a vehicle, gas card, phone, tablet, computer and tools once the service technician clears through his/her probationary period.

Health Insurance
~Holiday Pay


Minimum (5) years technical field experience with a proven track record of technical resolutions.
Electrical capabilities
High School diploma or equivalent


Manage a team of Field Service Technicians and associated support personnel
Perform calibrations, repairs and validations of laboratory equipment to ISO 17025 standards.
Troubleshoot issues with equipment using various tools such as multimeters, thermometers, process calibrators.
Complete all documentation associated with service order.
Develop calibration procedures to meet the customer requirements while supporting traceability of the measurements.
Maintain all equipment and standards per SOP's.
Seek and facilitate sales of equipment when the opportunity is available.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Americans with Disabilities Act
Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
Job Type: Full-time