Customer Service Representative Home Healthcare Intake & Insurance Verification
At Rotech Healthcare Inc., we're more than a medical equipment providerwe're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verificationand thrive in a fast-paced, patient-centered environmentthis role offers the opportunity to make a meaningful impact every day. You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Assist with office operations including supply monitoring, deposits, and batch reporting.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Provide technical assistance and support for walk-in and retail equipment requests.
Be part of a mission-driven team improving lives through home-based care.
Ready to help patients get the care they need at home? Compliance with healthcare facility credentialing process (when applicable for the position)
High school diploma or GED equivalent, required
One year of related work experience, preferred
Experience in home healthcare, medical billing, or patient intake (preferred).
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment is a plus.
Ability to interpret and respond to various forms of communication (verbal, written, visual)
Excellent verbal and written communication skills in English
Machines, Equipment and Technical Abilities
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Ability to lift and carry office and patient equipment (minimum 35 lbs)
Regular contact with patients and equipment may involve exposure to contagious pathogens
Generous paid time off and paid holidays
~ Overtime pay for non-exempt positions (as applicable)
~ Commission for Account Executives
~ Bonus and incentive opportunities
~ Fixed and variable car reimbursement for Area Managers and Account Executives
~ Car, mileage, and telephone reimbursement (as applicable)
~ Employee Assistance Program (EAP)
~Medical, prescription, dental, and vision coverage
~ Life insurance, disability, accidental death, identity protection, and legal services
~ Livongo Diabetes and High Blood Pressure programs
~ Hepatitis B (HEPB) and TB vaccinations
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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.