Customer Service Technician
Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. Our industry-leading commitment to quality and team of expert technicians helps ensure clinicians have access to patient-ready equipment needed for patient care. Make an impact in healthcare and grow your career with Team Agiliti!
Position Summary
The Customer Service Specialist II is responsible for providing customer service and technical support to field service representatives and customers.
Primary Duties And Responsibilities
Provide customer service to sales representatives and customers
Verify package profile and create work orders
Provide price quotes to representatives and customers
Obtain purchase order if not already assigned
Prepare packaging slip
Work order verification
Prepare instruments for shipping processing
Provide inside sales when necessary
Quoting incoming orders
Some vendor communication
Answering and transferring of incoming calls from Customers, Service Technicians, and In-house transfers.
Required Experience
High School/GED required
Minimum 3-5 years Quality experience OR 3 5 years of applicable experience
Required Skills & Abilities
Proficient computer skills in MS Office Suite and in an electronic ERP system
Great attention to detail to avoid errors that would affect performance of the repair or billing
Ability to sit, stand, lift, bend, and stoop numerous times throughout the day
Strong familiarity with ISO 13485, 21 CFR Part 820, and Medical Device Good Documentation Practices
Experience improving and maintaining an effective Quality Management System
Ability to effectively communicate/understand information both written and orally.
Experience with FDA and registrar/notified body audits
Flexibility in work schedule in order to meet department needs
Ability to demonstrate a primary commitment to patient safety and product quality by maintaining compliance to the Quality Management System, Agiliti's Quality Policy, and all other documented quality processes and procedures
Strong communication and presentation skills, including ability to communicate effectively at all levels of the organization
Strong team player mentality
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. Agiliti will provide reasonable accommodations for qualified individuals with disabilities.
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. This includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
Agiliti Health, Inc